Managing the IT requirements of a global organisation to deliver dependable, globally-integrated IT services, enabling seamless operations and strategic business focus.

About TMX Global

TMX Global is an end-to-end Supply Chain Consultancy, working with some of the world’s leading brands. With offices located in Australia, New Zealand, the United Kingdom, the United States, Singapore, Vietnam, Malaysia, and Thailand, they serve clients worldwide.

What TMX Global have to say:

As the Director of IT, I can attest to Platinum Technology’s pivotal role in our rebranding journey from TMX to TMX Global. Their swift response ensured a seamless transition of our technology systems and   end-user   devices   across multiple continents within a tight four-week deadline. Their proactive collaboration with our internal stakeholders and third-party vendors added substantial value. Platinum Technology’s professionalism, expertise, and client-centric ethos have been instrumental in our success, and we look forward to continuing our partnership.

Danima Devasahayam, IT Director, TMX Global

Background

TMX Global (previously known as TMInsight) is an end-to-end Supply Chain Consultancy working with some of the world’s leading brands. It employs staff and manages projects across Australasia. When TMXInsight acquired XAct Solutions, it required a tenancy migration project. To meet the needs of its global customers, it was vital for TMX to have an IT infrastructure that ensured secure, seamless operations for a globally distributed workforce.

Outcomes

  • Enhanced operational efficiency and remote work capabilities with cloud-based solutions.
  • Streamlined architecture and incident management processes tailored to TMX’s needs.
  • Eliminated the need for multiple IT suppliers, simplifying IT management for TMX.
  • Implemented IT infrastructure and security systems to support a globally distributed workforce.
  • A secure single global cloud platform.
  • A comprehensive IT Managed Service solution that provided on-site and remote assistance for a distributed workforce was deployed. Providing remote support was paramount with a workforce in Australia and Southeast Asia.
  • Remote access makes onboarding new staff and helping existing staff easier. Platinum Technology purchased the infrastructure and software to integrate supply and support seamlessly.
  • Platinum Technology manages cloud solutions and the Service Desk, essential to business continuity.
  • All business documentation is now held centrally to ensure safeguarding and reduce risk.
  • Backup systems are in place and undergo daily checks to allow for client data to remain secure and accessible. This ensures prompt data restoration in the event of a disaster or security compromise.

TMX continues to value the proactive nature of the Platinum Technology team and sees their involvement as a true partnership in meeting business goals. For its ongoing IT needs, TMX relies on Platinum’s global support capabilities across Australia, New Zealand, Singapore, Malaysia, Thailand, Vietnam, the UK, and the US.

Download Case Study

More Platinum Consulting Case Studies

If you would like to be amongst the first to read our case studies, sign up here.

J Trust Royal Bank

A New Cloud Infrastructure One Can Bank On

J Trust Royal Bank, a leading foreign bank in Cambodia, sought to build a robust cloud infrastructure as a major shareholder exited. Platinum Technology was engaged to overhaul the IT system during the ownership transition.

Autosports Group

A Transformational IT Strategy

In 2023, the Autosports Group contacted Platinum Technology requiring expertise and support. While ASG had experienced significant growth over the years, they had no IT strategy, and the lack of past investment was impacting their business operations.

Riverlink

Empowering Riverlink to help more Australians

In June 2022, Riverlink sought out Platinum Technology’s assistance, dissatisfied with their then-MSP that managed their IT via a private cloud.