This project exemplifies how the right MSP empowered a disability service to achieve its vision of helping thousands of Australians in need by using the right technology.

About Riverlink

Riverlink Disability Services is a community based not-for-profit organisation in North Parramatta that works closely with people who have a disability, their carers and their families. They have a core team of 24 at the HO, supporting 105 mobile employees delivering essential disability services to Australians.

What Riverlink have to say:

We were looking for a technology partner that could understand our needs, be transparent in our current state and more importantly, assist us in closing out significant technology issues. Platinum did all of those and more. The Board & Management team feel we have a true technology partner in Platinum. They have been proactive in assisting us to deliver our purpose and mission.

Michael McKenzie, Riverlink, Chair of the Board

Background

In June 2022, Riverlink sought out Platinum Technology’s assistance, dissatisfied with their then-MSP that managed their IT via a private cloud.

Outcomes

  • Innovation, Complexity and Significance:
  • Complex migrations and the implementation of critical security measures.
  • The provision of education and guidance, helping Riverlink understand and leverage its IT systems.
  • The creation of a robust, efficient IT environment that empowered Riverlink to serve Australians in need better.
  • ROI and Value for Money:
  • Riverlink now only pays for the services and licenses they actively use, providing significant cost savings.
  • Achieved a significant ROI through reduced operating costs and increased efficiency.
  • Enhanced staff satisfaction and customer service, contributing to Riverlink’s mission and growth.
  • Positive Customer Experience and Stakeholder Management:
  • Provided a positive customer experience by building a strong relationship with Riverlink and understanding their needs.
  • Collaborated with partners and vendors, ensuring all stakeholders were managed effectively, fostering a sense of strong partnership and collaboration.
  • Timeliness, Agility, and Success of Deployment:
  • Delivered on time and within budget.
  • Platinum Technology swiftly responded to changing requirements, ensuring the project met Riverlink’s evolving needs.
  • Success was measured by Riverlink’s satisfaction and their desire to maintain a long-term relationship.
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